Terms & Conditions

Terms & Conditions

Mi Amor Website usage terms and conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [Mi Amor Candles]’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘[Mi Amor Candles]’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [5 Ranmore Gve Caroline Springs 3023]. Our company registration number is [66 053 844 763]. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by [Mi Amor Candles] and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, [Mi Amor Candles] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice -

This website and its content is copyright of [Mi Amor Candles] - © [Mi Amor Candles] 2011]. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Contract to Buy

Please note once you have submitted an order you have entered into a contract to buy. Should you wish to cancel your order please forward an email to shop@miamorcandles.com.au within 24 hours of your purchase.

Payment Methods

We accept the following payment methods:

~ Credit Cards
~ Paypal
~ Direct Bank Transfer

Payment is required within 24 Hours of order being placed, otherwise your order may be cancelled by us. Orders will not be posted until payment is received in full and funds have cleared.

All prices quoted on this website are in Australian Dollars Prices are subject to review and change without notice.

Shipping

All Goods Are shipped within 48 Hours of orders. We ship to any location in Australia, using Sendle. If you are in Melbourne CBD or Metro area you may also choose to collect your order from 5 Ranmore Gve, Caroline Springs 3023.

Shipping Cost

Melbourne CBD/Intercity

$8.75 (up to 25kg)

National Capital city/Intercity

$9.75 (up to 2kg)

$13.75 (up to 5kg)

$17.75 (up to 10kg)

$23.75 (up to 25kg)

National Rregional

$19.95 (up to 2kg)

$23.95 (up to 5kg)

$28.95 (up to 10kg)

$38.95 (up to 25kg)


Delivery
The Carrier:
(a) is authorised to deliver the Goods to the Consignee at the address nominated by the Consignor or Consignee or agent of either of them; and
(b) shall be deemed to have delivered the Goods in accordance with these conditions if the Carrier obtains a signature acknowledging receipt from any person who presents himself to the Carrier as the Consignee or its agent, servant or officer (or obtains a written Authority to Leave without signature from either the Consignor or Consignee).
8.2 If the nominated place of delivery is unattended at the time delivery is attempted or if delivery cannot otherwise be effected the Carrier may, without being obliged to do so, store the Goods at the risk and expense of the Consignor so that:
(a) the Carrier may attempt one more re-delivery of the Goods to the Consignee from the place of storage; or
(b) request that the Consignee attend the Carrier’s premises to collect the Goods during normal business hours.
If neither re-delivery nor pick up by the Consignee can be effected within 7 days, the Carrier may return the Goods to the Consignor.
8.3 Where the Goods are collected or consigned for collection, the Carrier may release the Goods to any person who presents himself to the Carrier as the Consignee or its agent, servant or officer and the Carrier shall be conclusively presumed to have delivered the Goods in accordance with these conditions if the Carrier obtains from that person a receipt or signature for the Goods.

Address Correction Fees

Packages are sent to the "Ship To" address provided when the order is submitted. If the address is incorrect, please notify us as soon as possible so the correction can be made before the package is shipped, since a $5.00 address correction fee is charged.

Backorders

Items temporarily out of stock will be placed on backorder. We will try to indicate on your invoice when the item(s) are expected to be available for reshipping. While every attempt is made to ensure sufficient stock on all products, we cannot guarantee availability.

Returns and refunds

If you are not totally satisfied with any product, please let us know within 7 days of receiving your order by sending an email to shop@miamorcandles.com.au and tell us the reasons why you are not happy. Please also send a photo so we can understand your concerns better.

We are happy to provide a replacement, exchange items, provide a store credit or give a refund where the product is a fault of ours.

We do not refund for incorrect choice or change in mind, however you may exchange the item for a different product upon return of the item in its original condition. Please note that you will be responsible for paying for the postage to return the item back to us and for re-delivery.

Returning goods due to frosting on the top and/or sides of the jar is not reason to return goods as this is a natural characteristic for soy candles which have no synthetic additives. Colder months may also cause the wax to pull away from the glass.

Damages

Do not accept damaged packages from the carrier! All orders leave carefully packaged and sealed, and the carrier is responsible for merchandise while in transit. Please open the package in the presence of the Carrier to confirm goods have been received in acceptable condition. If a package arrives damaged, the receiving customer must file a claim with Mi Amor Candles within 24 hours of receipt. If you have accepted the goods on delivery without confirming they are not damaged Mi Amor Candles does not accept liability. Be sure to keep ALL packaging materials and contents for inspection by the carrier.


Gift Vouchers

These terms and conditions apply to Gift Vouchers that have been issued at no cost to you e.g. provided as a gift from us via a fundraising event/charity or promotional activity.

~ Vouchers are redeemable in-store only (unless otherwise stated on the voucher)
~ Vouchers are redeemable on Mi Amor Candle branded products only. These include: Candles, Soy Melts and Soy Tealights. Other products made by us or another brand may be purchased but you will need to pay the stated price for these. Postage fees are applicable to all orders unless otherewise stated.
~ Vouchers are not redeemable for cash and will not be replaced if lost, stolen or damaged.
~ Vouchers will not be valid past the expiry date.
~ Vouchers may not be used in conjunction with any other promotional offer (unless agreed to).
~ Any issues arising from the use of the voucher will be at the discretion of Mi Amor Candles

Bonus Rewards

Bonus points can be earned on all products in the Mi Amor online store. Each product is assigned points. The bonus points wil show once the order has been completed and shipped. Once you have earned 50 bonus points you will receive a voucher to the value of $20.00 which can only be redeemed via the online store on any product. This cannot be used on shipping costs.

This offer is not valid for wholesale.

Right to Supply

We may, after consideration, decline to supply a product or products to you without giving any reason. If products have been paid for, monies will be returned to you.