If you are not totally satisfied with any product, please let us know within 7 days of receiving your order by sending an email to firstname.lastname@example.org and tell us the reasons why you are not satisfied with the product. Please also send a photo so we can understand your concerns better.
We are happy to provide a replacement, exchange items, provide a store credit or give a refund where the product is a fault of ours.
We do not refund for incorrect choice or change in mind, however you may exchange the item for a different product upon return of the item in its original condition. Please note that you will be responsible for paying for the postage to return the item back to us and for re-delivery.
Returning goods due to frosting on the top and/or sides of the jar is not reason to return goods as this is a natural characteristic for soy candles which have no synthetic additives. Colder months may also cause the wax to pull away from the glass.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Discounts (if available)
Only one discount code or option can be used per single order. If you have a 10% off discount, you will not be able to use a "free shipping" coupon.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 5 Ranmore Grove Caroline Springs Victoria AU 3023.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All products are made to order and ship out within 7 working days. Your order is booked for shipping with a selected courier company and tracking details provided via email. All shipping is delivered on signature unless otherwise requested in writing. Two attempts will be made to deliver order included in the original shipping cost. Should an order not be delivered further delivery costs will be incurred at the customers expense for re-delivery. When selecting your delivery address please ensure the order can be signed for unless other wise requested. Mi Amor will not accept responsibility on items not delivered without a signature. The customer is responsible to lodge a dispute with the courier company.
To return your product, you should mail your product to: 5 Ranmore Grove Caroline Springs Victoria AU 3023. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.